Travel & Tourism
The Travel & Tourism industry continues to rapidly expand in Australia and across the globe. It is and exciting industry to work with a wide range of sectors such as Travel Agencies, Airlines, State and Regional Government Tourism Bureaus, Eco-Tourism and tourism attractions.
Our Travel & Tourism courses have been developed according to the requirements of the tourism, travel and hospitality training package. This Diploma is nationally recognized qualification within the Australian Qualification Framework. (AQF)
Units of Competency
- Show social and cultural sensitivity
- Process reservations
- Process travel-related documentation
- Use a computerized reservation or operation system
- Source airfares for domestic flights
- Construct normal international airfares
- Construct promotional international airfares
- Manage conflicts
- Coach others in job skills
- Implement and monitor work health and safety practices
- Provide visitor information
- Access and interpret product information
- Provide advice on international destinations
- Provide advice on Australian destinations
- Enhance customer service experiences
- Interpret financial information
- Source and use information on the tourism and travel industry
- Sell tourism products and services
- Prepare quotations
- Monitor work operations
- Establish and conduct business relationships
- Manage diversity in the workplace
- Develop and manage quality customer service practices
- Manage finances within a budget
- Coordinate production of brochures and marketing materials
- Plan and implement sales activities
- Recruit, select and induct staff
- Monitor staff performance
- Lead and manage people
- G.C.E A/L and Certificate in Travel & Tourism or equivalent
- English with Sinhala Language
- February / July / October
- 3 months + 3 months internship with salary paid
- Face to face, computer-aided
- Combination and theory Practical and Project Assessment
- Advance Diploma of Travel & Tourism
- Account, Product Marketing and Senior Operation Coordinator, Assistant Manager, Operations Supervisor, Promotion officer, Reservation sales , Call center Supervisor, Sales Coordinator
People skills-communications, customer service, teamwork and excellent personal presentation are an essential part of working in the industry You also need to be able to work well under pressure and to be highly organized. Our courses cover these skills plus many more and on completion you will be well placed on the pathway to a challenging and enjoyable career.
Our Advanced Diploma in Travel& Tourism have been developed according to the requirements of the tourism, Travel and Hospitality Training Package, in consultation with our industry partners and have been approved for delivery by the Australian Qualification Framework.
Units of Competency
- Research and comply with regulatory requirements
- Establish and maintain a work health and safety system
- Develop tourism products
- Develop and implement marketing strategies
- Develop and implement a business plan
- Manage risk
- Write complex documents
- G.C.E A/L and Diploma of Travel & Tourism or equivalent
- English with Sinhala Language
- February / July / October
6 months + 3 months internship with salary paid
- Face to face, computer-aided
- Combination and theory Practical and Project Assessment
Account and General Manager, Business Development Manager, Director of groups and incentives
- Marketing Executive, Sales Representative, Sales Supervisor, Marketing Assistant
Duel Qualification
We offer Dual Qualification program for 1 year study duration including paid internship which students are eligible to apply for credit exemption for Bachelor Program